Privacy Policy

1. Introduction

SUZHOU V5 MEDICAL TECHNOLOGY CO., LTD. ("V5 Medical", "we", "us" or "our"), located at No. 168 Luying Rd, Kunshan, Jiangsu, China 215300, is committed to protecting your privacy in compliance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, and the rights you have over it.

We only process personal data on a lawful basis. Where processing is based on your consent (for example, analytics cookies), you may withdraw your consent at any time using the "Cookie settings" link in the website footer.

2. Data We Collect

2.1 Information You Provide to Us

• Contact Information: Name, company name, email address, phone number and shipping/billing address, submitted through our inquiry and contact forms.
• Business Information: Job title, industry sector, product requirements and any message you write to us.
• Attachments: Files you upload with your inquiry (e.g. PDF, JPG, Excel specifications) for quotation purposes.
• Communications: Correspondence by email, WhatsApp or other channels you choose to use.

2.2 Information Collected Automatically

• Usage Statistics: Pages visited and anonymous interaction patterns, collected via Google Analytics only after you accept analytics cookies.
• Technical Data: IP address, browser type and device type, processed briefly for security and performance.
• Cookies: Functional cookies and, with your consent, analytics cookies. You can manage or withdraw consent at any time.

3. How We Use and Share Your Information

• To prepare quotations, process orders and arrange logistics, shipping and customs documentation.
• To respond to your inquiries and provide customer support.
• To comply with international trade regulations and legal obligations.
• To improve our website and product offering based on aggregate statistics.

We share personal data only with the service providers necessary to operate the website and fulfil your request: Cloudflare, Inc. (content delivery, DDoS protection, email routing and secure attachment storage), Google LLC (Google Analytics website statistics), our ERP system (customer relationship and order management), and our business email providers (for sending you quotations and order updates). These parties process data only on our instructions.

We do not sell your personal data. Where data is transferred outside the EEA (including storage with providers in the United States and China), we rely on appropriate safeguards such as the EU Standard Contractual Clauses.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, and in particular: inquiry and customer data are retained for a maximum of 12 months after the last contact with you, after which they are deleted or anonymised, unless a longer retention is required by law (for example for tax or customs records relating to an order).

5. Your Rights

Under the GDPR you have the right to:

• Access a copy of the personal data we hold about you;
• Rectify inaccurate or incomplete data;
• Erase your data ("right to be forgotten");
• Restrict or object to certain processing;
• Data portability of data you provided to us;
• Withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

You also have the right to lodge a complaint with your local supervisory authority.

6. Data Security

We implement technical, administrative and physical measures to protect your data against unauthorised access, loss or misuse, including encryption in transit (TLS), access controls and secure storage of uploaded attachments. No method of transmission over the internet is 100% secure; we nonetheless strive to protect your data to industry standards.

7. Contact Us

For any question about this policy, or to exercise your data rights, please contact us:

SUZHOU V5 MEDICAL TECHNOLOGY CO., LTD.
No. 168 Luying Rd, Kunshan, Jiangsu, China 215300
Email: info@v5med.net / sales@v5med.net